On-Demand Visit, Inspection & Property Access Terms

(a) Visual / Turnover Check-In (e.g., "Grounded Glance" scope): A rapid, visual walkthrough (typically capped at one hour on-site) focused on verifying overall guest-readiness, general cleanliness, surface inventory levels, and documenting obvious, visible damage or urgent maintenance concerns between guest stays.

(b) Comprehensive / Deep Inspection (e.g., "Grounded Watch" scope): A detailed, in-person walkthrough following a standardized digital checklist to document overall property condition. Includes confirming basic operability of visible fixtures and appliances, visual exterior and pest checks, and preventative maintenance observations (e.g., visual check of HVAC filter cleanliness, smoke detector battery status, and identification of visible deferred maintenance).

(c) Permitted Minor Cohost Upkeep: During an Inspection or Visit, Company may, with Owner's advance approval, perform minor, routine, non-construction upkeep tasks (e.g., replacing standard smoke detector batteries, swapping existing HVAC filters of identical size, replacing light bulbs, or restocking consumables).

(d) General On-Demand Visits: Ad hoc tasks such as parcel pickup/delivery, fridge/amenity stocking, vendor escort, and seasonal preparation.

(a) Not a Licensed Home Inspector (TREC Ch. 1102): Company's visual walkthroughs and checklist reports do not constitute a licensed real estate inspection, structural inspection, safety certification, or systems/code evaluation under Texas Occupations Code Chapter 1102. Company does not hold a home inspector license from the Texas Real Estate Commission (TREC).

(b) Visual Surface Observations Only: Company inspects only readily visible, accessible areas and confirms only the basic, visible operability of standard fixtures. Company does not evaluate, inspect, open, dismantle, or certify:

• Mechanical, electrical, plumbing (MEP), or HVAC systems;
• Concealed, behind-wall, subterranean, or in-ceiling wiring or pipes;
• Roof structural integrity, foundations, or load-bearing components;
• Gas lines, chimneys, or environmental hazards (e.g., mold, radon, asbestos, lead, pests).

(c) Latent Defects: Company is not responsible for hidden, concealed, intermittent, or latent defects not readily observable during a standard visual walkthrough.

(d) Not a Licensed Contractor: Company does not perform HVAC, electrical, plumbing, carpentry, or licensed trade work.

(e) Not Property Management: Company is not a property manager, real estate broker, or leasing agent under Texas law. Owner retains exclusive control of listing descriptions, nightly pricing, booking approvals, guest agreements, and rental revenues.

(a) AI-Assisted Photo Comparison: Company may utilize software tools incorporating artificial intelligence (AI) to assist in comparing turnover and inspection photos over time to highlight visible differences. Owner acknowledges and consents to this use. AI comparison is supplemental only, provided "as is," and subject to human review. Company does not guarantee the accuracy of AI tools and is not liable for false alerts or missed discrepancies.

(b) Documentation Ownership & License: Company owns all photographs, videos, checklist logs, and written reports created during any Visit or Inspection. Company grants Owner a non-exclusive, perpetual, royalty-free license to use such photos and reports for Owner's internal property records, guest-platform resolution requests, and insurance claims.

(c) Insurance Claims & Guest Disputes: Company provides photo and checklist documentation to assist Owner in gathering facts. Company is not an insurance claims adjuster, public adjuster, or legal representative. Company does not adjudicate claims, guarantee reimbursement from booking platforms (e.g., Airbnb AirCover, Vrbo) or insurance carriers, or assume responsibility for the outcome of any guest damage dispute.

(a) License to Enter: Owner grants Company, its employees, and authorized contractors a non-exclusive license to enter the Property at reasonable times solely to perform the scheduled Visit or Inspection. Owner retains exclusive possession and control; no tenancy, lease, or possessory interest is created.

(b) Entry Credentials: Owner shall provide accurate entry codes, smart lock access, or lockbox codes prior to arrival. Company will treat all credentials as confidential.

(c) Scope of Presence: Company will confine activities strictly to areas necessary to perform the requested service and will not enter private, locked, or restricted areas without express Owner consent.

(a) Owner's Duty to Clear Entry: Owner is solely responsible for contacting the guest in advance via platform messaging or text to inform them of the visit window and purpose. If the guest will not be present, Owner must obtain the guest's explicit permission for Company to enter in their absence.

(b) Advance Confirmation: Owner shall confirm to Company in writing that the guest has consented prior to Company arriving on-site.

(c) Guest Refusal / Lockout: If Company arrives and a guest refuses entry, expresses hostility, or states they were not notified, Company personnel may immediately withdraw. Owner will be billed the Failed Access Trip Fee (Section 9(c)), and Company bears no liability for incomplete tasks or guest complaints.

(d) Guest Entry Indemnification: Owner agrees to defend, indemnify, and hold harmless Company from any guest claim, platform refund demand, or allegation of trespass or invasion of privacy resulting from Company entering the Property during an active guest stay where Owner requested the service.

(a) Service Rates: Services are billed at the confirmed quoted rate or, if no advance quote was issued, in accordance with Company's then-current Grounded Visit Rate Card (or published inspection rate sheet) in effect at the time of scheduling.

(b) Payment Terms & Late Fees: Invoices are issued within seven (7) days of service completion (or prepaid where required) and are due upon receipt. Invoices unpaid after five (5) business days accrue a $30.00 late fee as agreed liquidated damages (not a penalty) to compensate Company for administrative and carrying costs.

(c) Failed Access & Lockout Fee: If Company arrives for a scheduled service and cannot access the Property through no fault of Company — including incorrect codes, jammed locks, locked gates, unrestrained animals, or an unnotified guest refusing entry — Owner will be billed a trip fee equal to the confirmed visit base rate (or standard trip fee) to cover travel and staff time.

(d) Texas Sales & Use Tax: Fees are exclusive of applicable Texas state and local sales taxes. Company will itemize and collect sales tax on taxable goods (e.g., purchased amenities, replacement filters/batteries) and taxable services/labor in compliance with Texas Comptroller regulations.

(e) Payment Processing Fees: Processing fees charged by Company’s payment processor (e.g., standard credit card or ACH fees) may be added to Owner's invoice.

(a) Texas Law: These Terms and all disputes arising hereunder are governed exclusively by the laws of the State of Texas, without regard to conflict of law principles.

(b) Exclusive Venue: The Parties agree that exclusive jurisdiction and venue for any legal proceeding arising out of or relating to these Terms or any service shall lie in the state courts of Brazoria County, Texas.

(c) Attorneys' Fees: In any legal action to enforce these Terms or collect unpaid fees, the substantially prevailing party shall be entitled to recover its reasonable attorneys' fees, court costs, and related expenses.

(d) Severability & Survival: If any provision is held invalid, all remaining provisions continue in full force. Sections 3, 4, 6, 7, 8, 9, and 11 survive completion or cancellation of any service.

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